Day One of my attempts to cancel my account

Six phone calls, three voice messages, four and a half hours: nada.

But I did finally access the FAQ item about canceling a Net1plus account. It says:

Q10023 – FAQ: How do I cancel my account?

NET1Plus maintains a very strict cancelation policy that ensures that accounts and associates services are not maliciously or accidently canceled without authorization.

Cancelation Rules:

NET1Plus does not accept cancelation request by email or voice mail.

Customers must provide at least 30 Days Notice of cancelation.

Customers are responsible for all outstanding charges plus any additional charges that would become due and payable within the 30 days following the request for cancelation.

Customers wishing to cancel must call the Billing Department during regular business hours and provide certain account verification information before the cancelation can be processed.

Upon cancelation the NET1Plus representative will provide a cancelation confirmation code. Cancelations are not considered accepted until this cancelation code is produced and provided to the customer.

NET1Plus trys to be very diligent in its efforts to process cancelations accurately and without delay. However, there is always the possibility of an error and because of that we encourage customers to document their cancelation code that is provided by the NET1Plus agent, and also make note of the date and time of your call. By taking these steps you protect your rights in the event of an error. Without this information NET1Plus is unable to substantiate any claims customers make in regards to cancelations not being processed. As such any unsubstantiated claims cannot be considered or acted upon.

So…you can’t do anything, not even review your current TOS, without calling them. They’re only open Mon-Fri business hours. They don’t answer the phone, allow you to stay on hold, or return your calls. They just charged my credit card for the full amount for the coming month on the 16th, so I’m paid up until March 17th. Since I won’t be able to give quite 30 days’ notice, will I get charged for another whole month? I can’t stop the auto-charge on my card without, you guessed it, calling them!

Of course, they can cancel your account without notice any time they want.

I’m really getting pissed off. I’m trying hard not to because it’s just a waste of energy, but it’s so fucking frustrating to have them demand that you contact them by phone and then be unreachable and unresponsive. What kind of an INTERNET COMPANY won’t do business over the INTERNET?????