When is customer service TOO good?

I just got an e-mail from Verizon happily telling me that my new service is active and ready to go. The new service I ordered last night. That was supposed to be ready “by” Friday. I guess they really really meant it.

The only snag? They’ve started billing me for it, but they say, “You should have already received your Self-Install Kit.” (Which I think includes the modem!) Even if that’s true–15 hours after I placed the order–it’s sitting down at the post office, and I am here, snowed in. *sigh* Of course, I’ve got Net1plus’ modem, but not all the passwords and other information I’m sure I must need to set up my account.

Of course, I might be able to retrieve that online, and I can swap out the modem easily enough when Verizon’s gets here. I’ll have to reconfigure the wireless access point for my new account, too. I’ll be saying good-bye to Net1plus even sooner than I thought.

Change is good. Yes. We like change. Can’t complain about Verizon being so on the ball. Faster than the US Postal Service! *whimper*

I think Verizon must give preferential treatment to vampires! (Can’t complain about that either, if that’s the case!)

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