Breaking up is hard to do…

Okay…so I got up for the day, got the essentials done and the laundry started, and was ready to start trying to reach Net1plus. Granted, it’s more-or-less lunchtime (they only answer the phone Monday-Friday from 9:00 a.m. to 5:00 p.m. so I guess they go to lunch at noon). First, I went to their website to check the TOS and review what it said about terminating an account. I clicked on the link, and here’s what comes up:

“We are currently updating on online version of the Terms of Service. If you would like a copy of the TOS for the particular services you are receiving from NET1Plus, please contact us at ****. Thank you.”

I wonder how many years it’s said that!

I tried their “Knowledge Base” and ran a search on “terminate account,” then just tried to access the general FAQs. Here’s what I got:

“An unexpected error occurred within the application. If your the administrator of this site please contact InstantASP Ltd and provide your “ExceptionLog.config” file to assist with determining the cause of this problem. You can click here to go back to the knowledge base home page.”

This must be the only ISP on earth with an orphan website. *snort*

So I called. Sorry, the billing department is either closed or assisting other customers. I left a message. *sigh*

I should start a pool on how long it will take for me to finally reach someone. Any bets? I got a call back last Tuesday morning in response to the messages I’d left on Friday the 12th–I didn’t call back because I’d finally reached someone on Friday. The additional nuisance is that I don’t want to call Verizon and cancel the extra phone line until Net1plus cancels its DSL service on that line, in case they need the line to be active to do that. I don’t want to be stuck paying charges, I have Net1plus on auto-bill, they just charge my credit card. But that means I’m paying Net1plus and Verizon for as long as it takes me to get through to Net1plus.

Gods. And I thought AOL was bad. I’m going to go hang up the laundry.