I’ve gotten my heating oil from Lorden Oil Company, Inc. since I moved to Pepperell in 1989. They’ve always been pretty good to me. When I really had some budget crunches over the years, they accepted partial payments without any penalties or questions asked.
Recently, I was doing some number-crunching with my heating oil use, and I wanted to get “degree day” information to compare against use, so I could determine whether turning down my thermostat, or burning more fires, had a real benefit. Those used to be printed on my heating oil invoices, but since Lorden’s streamlined its bills, that information is no longer on each invoice.
So, I called Lorden Oil to ask them where they got that data for their own use, so I could look it up. The office support person I spoke to was very friendly, took my phone number, and said she’d “ask one of the managers” and have someone call me back.
I didn’t get a call back and I got involved with other things. Today, there was a fat envelope from Lorden Oil in my post box.
When I opened it up, it contained photocopies of all my bills going back to 1996, with a hand-written note, “This is a copy of our deliveries to you. This shows the degree days. Hope this helps!”
Now THAT’S service. Wow.